In order to express that commitment and regulate its conduct,
the enterprise relie on important standards and protocols:

Code of Conduct

The code promotes the principles, directives, and values which guide the conduct of people and activities at Santos Brasil. It also evidences the companyâs commitment to ethics, transparency, integrity, and excellence in every business transaction.

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Compliance Policy

The policy establishes and formalizes directives pertaining to the Compliance Programme at Santos Brasil.

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Code of Conduct for Suppliers and Service Providers

Santos Brasil is committed to conducting business ethically, with integrity and in conformity with the law.

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Donation and Sponsorship Policy

The policy establishes directives, criteria, responsibilities, and procedures related to donations and sponsorships accomplished by Santos Brasil. This guarantees respect for and compliance with the legislation implemented through policies, internal rules, and best market practices.

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Strategic/corporate risk management policy

Establishes the principles, guidelines and responsibilities related to Strategic/ Corporate Risk Management through analysis and handling of risks that could affect the scope and execution of the strategy planned, to assist in decision-making.

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Anti-bribery and anti-corruption policy

Establishes the ethical and transparency guidelines and criteria for the conduct of employees, directors and third parties in relation to domestic and international public agencies while doing their work on behalf of Santos Brasil with regard to Anti-bribery and Anti-corruption practices.

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Social Media Best Practices

Santos Brasil Social Media Guidelines for Employees and Followers.

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General Contracting Conditions

Document regarding general contracting terms and conditions for the supply of goods and/or provision of services.

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Sustainability Policy and IMS

The policy establishes and formalizes directives pertaining to the Sustainability Policy at Santos Brasil.

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Confidential Portal

Channel for Complaints, Suggestions, Queries, and Questions

Impartial and transparent, the Confidential Portal is a channel offered by Santos Brasil and managed by an independent body to protect the rights and confidentiality of the informer. Thus, it assures the anonymity and integrity of the information without any way of tracking the users of the system.

For complaints, suggestions, denunciations, questions access here or contact us by phone: 0800 800 0818.

For complaints, suggestions, denunciations, questions access here or contact us by phone: 0800 800 0818.